Healthcare
Automotive
Electronics Warranty
Pet Insurance
Financial Services
Call Centre

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Neuron is now recognized as one of the leading administrators in the healthcare insurance field.  We aim to ensure that our members receive the best available service in a cost effective manner.

Our company can deliver the service globally through extensive provider network arrangements and its international partners. We provide services not only through insurers but also for organizations that wish to choose self-insured health schemes for their employees.

  Extended Warranty and Service Contracts

Neuron has earned a reputation for speedy and professional claims service and innovative development, administration of manufacturers and importers extended warranty and service contract programs that achieve increased fixed operations revenue and customer loyalty. Included in our packages can be roadside assistance and fixed service administration with full and accurate financial reporting together with claims expense compared to warranty provision accrual and ongoing profitability.

  Customer Care Marketing Packages & After Sales Support

Neuron is able to review and support the after sales operations for vehicle and equipment manufacturers and develop innovative customer care, service and parts marketing packages that will give the client a competitive edge by increasing sales and customer retention and fixed operations profitability. Additionally, we can review and evaluate productivity, efficiency and effectiveness of service and parts marketing campaigns and recommend changes where necessary.

  Fleet Administration

Fleet and Equipment Management to determine fleet and equipment operating costs and administration of fleet programs.

Opportunity exists for retailers and distributors of electronics and related goods to differentiate themselves in the market by increasing their customer care package with extended warranty, accidental and theft insurance that is either included in the product price or sold additionally to the customer. Neuron has the expertise to develop specific goal orientated programs that will increase client market share and their customer loyalty. Additionally, ongoing customer fulfillment claims management and program financials are provided.

Neuron administers the only pet insurance program available in the Middle East in partnership with Royal and SunAlliance. Extensive coverage for cats and dogs up to 14 years old with up to AED 25,000 vet coverage per year and premiums starting from AED 750 per year. Please use the link to Royal and SunAlliance website under our Business Links section to review the policy and apply online with 10% discount.

With home ownership continuing to grow in the region, the insurance services team offers administration of life insurance for the loaning company’s customers. The team is able to liaise with both the loaning company and the insurer using their vast experience and advanced systems, to help fulfill the customer’s requirements on making sure that the loan is secure.

The insurance services team also administers Credit Card Insurance by working with the insurance company on customers who have deferred their payments due to loss of employment or other means. Using an advanced tracking system, the team is able to prove the validity of the claim.

With the continuous growth and importance of call centres in today's competitive market, Neuron is able to provide the critical link between the client and it’s customers. In order to gain strategic advantages from higher customer satisfaction our highly trained call centre agents are equipped to handle all inbound and outbound calls efficiently.

The call centre is equipped with the latest telecommunications CRM technology with ability of providing real time, tailor made reports and call statistics to suit client needs and the design of a telemarketing script and customer service scripts.